NEWS

LATEST UPDATE : 

06/06/2020

Practice Reopening FAQs

When will Aycliffe Dental Practice be reopening?

We are pleased to say we will be reopening 15th June. The Chief Dental Officer has suggested practices look to reopen from 8th June, and we feel this date is most appropriate for our practice to ensure we have all practical measures in place to maximise safety of patients and staff. It will also allow staff to undertake appropriate training given our practices and procedures will be significantly different to pre lockdown.

What do I do between now and 15th June if I have a dental emergency?

As before please ring 01325 300225 and you will be able to speak to a dentist at the surgery

What do I do if I have a routine query before 15th June?

Please email info@aycliffedentalpractice.co.uk and we will respond within 3 working days.

What happens if I was in the middle of treatment when the practice closed?

All patients who were in the middle of treatment when we were forced to close will be contacted by the end of June.

What will happen about my routine appointment that was cancelled between March and June?

All patients who had a routine appointment cancelled between March and June will be contacted by the practice over the next few weeks. The surgery phone line will likely be very busy when we reopen so we ask that you wait for us to contact you.

What if I’m shielding or do not wish to come into the practice for face to face appointment at the moment?

We are offering telephone consultations to patients if they would prefer this to coming into the surgery. This is a great way to have access to oral hygiene advice and discuss any dental concerns you may have.

What if I have a dental emergency after 15th June?

As before lockdown if you have a dental emergency contact the practice on 01325 300225.  We ask this is done ideally by 10 am each day to allow timely same day assessment. You will be offered a phone consultation with a dentist that morning and if appropriate then given a face to face appointment. This is slightly different to previously when patients were booked in to see a dentist without a remote assessment first. We have implemented this additional step to ensure only those patients who need a face to face appointment come to the practice to reduce footfall through the surgery. This is in the best interests of our patients and staff.

Will I be able to come into the surgery to arrange my appointment?

No. The surgery door will be closed and only those patients who have an appointment booked will be allowed on the premises to help achieve the correct levels of social distancing. If you need to communicate with the practice either ring on 01325 300225 or email info@aycliffedentalpractice.co.uk

Will I need to know anything extra before I attend my face to face appt?

Yes. All patients will be called or emailed prior to their appointment with important information as to how things will be slightly different at the moment.

*Please note in view of the current Chief Dental Officer guidelines we are advised that we should only be doing aerosol generating procedures where absolutely necessary. If you were to need an aerosol generating procedure your dentist will assess this on a case by case basis and discuss your options with you at the time.